As a Webvanta private-label partner, you have special DNS requirements.
In order to be able to create new sites at clientname.yourdomain.com, and have that domain name work without any DNS setup, you need a wildcard DNS entry, so that *.yourdomain.com points to the Webvanta servers.
At the end of June, 2014, Webvanta moved onto the Amazon Web Services infrastructure. This requires a change in your DNS setup.
Note: We are providing a forwarding server for our old IP address through the end of September, 2014, so you have time to make these changes.
With our current implementation on AWS, you must use a CNAME record, not an A record, for the wildcard. Unfortunately, not all DNS services support wildcard CNAME entries.
Assuming that you currently have a wildcard A record pointing to Webvanta, the best path forward is to:
If your DNS provider supports wildcard CNAME records, that's all you need to do.
If your DNS provider does not support wildcard CNAMEs, then you have four options:
When you are ready to make a site respond to the customer's domain name, follow the instructions here:
It is best to use www.webvanta.com as the value of the CNAME. If you don't want to expose the Webvanta name in the DNS settings, you can use www.yourdomain.com, if your domain is hosted on Webvanta, or subdomain.yourdomain.com, if you have a CNAME set up for "subdomain" that points to Webvanta. (This slightly slows down access, since two DNS lookups are required instead of one.)